Support

A person at PRAESI reads every message, usually within one working day.

Something is not workingTell us what happened. We reply and tell you when it is fixed. An alert was wrongThe fastest way is in the app. Here is how. A security weaknessPrivate disclosure, safe harbour, and our timelines. Email usoperations@praesi.ai

Report a problem

The quickest way is inside AgentWarden: Report a problem in Settings, or in the Help menu on a Mac. It can attach diagnostics, and it shows you exactly what will be sent before you send it. From here, just tell us what happened. Please do not paste passwords, keys or private code.

An alert was wrong

Open the alert in AgentWarden and press This alert was wrong. It stops that alert on your computer straight away, and if you choose, tells us which rule misfired: only the rule, its title and the agent's name, never the command or text it saw, and never your project. We use these to fix false alarms for everyone.

What happens next

You get an email saying we have your report, if you gave an address.
A person reads it, and replies if we need more detail.
When it is fixed, the fix arrives by itself with the next update, and we tell you.

Support

Report a problem

An alert was wrong

What happens next

Other questions